I have ordered several over the past few years and love the design. The recent pendant lost its emerald in the first week and I have found your customer treatment lacking, which had never happened before.
Hi Barbara, We truly appreciate your honest feedback. We apologize that you have not had a positive experience with our customer service team. It is very important to us that our customer relations are rooted in compassion and respect. I can assure you that from here on out our team will be more courteous in our relations, as we are currently changing our team members and are excited to offer a more consistent positive customer experience. As far as the Gratitude Key Pendant with the poorly-set emerald, we would be happy to exchange it for you for a new piece at no cost to you. If you ever experience any defect in our products in the future, please let us know within our 30-day Return/Exchange window and we would be more than happy to do our best to help you feel complete in your purchase. And for next time, enjoy a coupon from us to you for stress-free Holiday shopping. We will send you a confidential email shortly with a coupon code. :) Sincerely, Liquid Fire Mantra Unicorn Team